Our prevention Policy for COVID-19

We just want to let you know that we're here for you, taking care to get orders to you safely and to keep you up to date on the changes we've made during this time.

 

Our prevention Policy for COVID-19

As the situation with COVID-19 evolves day-to-day, our top priority during these challenging times continues to be the health and safety of our co-workers, customers and communities.

 

At Home Of The Soul, taking care of both communities and our employees is important to us. All Home Of The Soul  employees are provided with Health Insurance and every employee is being paid their full salary during this time.

 

All employees have been trained on proper hand washing protocols, work areas are cleaned prior to shipping each package.

 

Social distancing, self-isolation and hygiene

The large majority of our head office functions are working from home.

• Our Customer Service team are also set up remotely, where they are still available to support you 24/7 with any queries via Facebook messenger, WhatsApp, Twitter DM, and email.

• Our warehouse team are working with a 2 metre distancing policy, which is enabled through reduced staffing across shifts, staggered start and finish times, and staggered breaks where we are flexible to support each employee’s needs. We have also spaced out all workstations where your order is packed and have deployed considerable extra deep cleaning sessions across all areas of the warehouse.

 

• We are doing all we can to ensure that your orders get to you as fast as we can, but we know that you, our lovely customers, will understand if there is a bit of a delay whilst we adjust to new ways of working.

• We’ve extended our returns period so that you can shop with confidence from the comfort of your sofa. Please don’t panic if you’re in self-isolation the most important thing is that you follow the Government guidelines, please wait to return any item until it is safe for you to do so.